Return and Replacement Policy

Our replacement policy allows you to request a replacement product at no additional cost if the product received by you is defective or is not as ordered. If you find that the package is tampered, please do not accept the item and hand the package back to the delivery person before signing the POD.

You will be eligible to get a replacement if this retain as:

• Kindly share the opening video of the shipment before raise issue regarding replacement.
• Our examination of the product shows a defect that qualifies the product for replacement
• A replacement request is made within 1(One) Working days of receipt of the delivery of the order by or Generate Support Ticket, also attach the opening video of the products with its OID. This will cover only return products, non-return products will not fall in this category.
• The product has been received in its unused, original condition.
• If products is damaged during RTO then there will be no refund/ replacement for that shipment.
• Kindly repack the shipment in its original packing that you received, with their original bills, price tags, brand tags & more after then Generate Support Ticket for the shipment for which you want the replacement with its order id.
• Special price products are not fall in the replacement categories
• Replacement is only done is the desired products is in stock.
• Only Applicable for return eligible products for non-return products this condition is not applied.

Please note that replacement is subject to availability of a suitable replacement. 

Please note that this policy only covers replacements for eligible products that are defective, Damaged Shipment, or are not shipped as ordered. It will not cover routine product wear and tear, damage incurred during use or any other forms of damage and will not, in any event, entitle you to a refund, whether partial or otherwise.

Replacement Request:

If You received The Shipment In The Above Conditions That Are Mention Above, You may initiate a replacement request by Generate Support Ticket Once you have discussed the nature of your replacement request with our customer care executives, they will try to resolve the issue with the product, and may, under certain circumstances, advice a replacement. for any product related issue/ dent on product, customer have to raise the complaint to the manufacture of the product.

Replacement Request:

We will arrange for a pickup of the old product from your address registered with Vadeel at the time of purchase of the product. If you wish to ship your product from any other location, or if our courier partners do not service your registered location, you will be required to return the product, at your own expense, to the following address:

“Vadeel Technology Private Limited, iStart Nest, Inside Collectorate, Delhi Gate, Udaipur-313001”

We recommend you use a reliable courier service to return the old product. While handing over a product for shipping or otherwise shipping it back to us, please ensure that you pack the product securely to prevent any loss or damage during transit.

Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail advising you on the estimated delivery date. Based on customer location, delivery span varies. If you don't get the return within the promised date, contact us immediately.

Cancellation Policy

If you wish to cancel an order, please follow these steps:

·         Generate Support Ticket from your Panel with appropriate reason.

      For Prepaid Order:

·         Prepaid Order Will Not be cancelled, if customer will ask for the cancellation & Refund. Then the refund will be done after deducting 10% Cancellation charges from it, the rest of amount will be credit to the customer bank account. 

·         If product got shipped then Shipping amount will also got deducted with cancellation charges 10% from the invoice value of the order.

For COD Order:

·         Cash on delivery order will be cancelled before shipping, after shipping for cancellation request kindly Generate Support Ticket.

Note:

•   Products titled as PDF/E Book products, Xerox products, Magazine products are not entitled for any Cancellation or Refund.
•  Only Applicable for return eligible products for non-return products this condition is not applied.

Process of Cancellation Request:

Once your cancellation request is accepted, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email or credit memo will be forwarded.

If you opt for having the money transferred back to the source of transaction, it may take up to 3-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by info@vadeel.com .

Mode of Refund:

Except for Cash-on-Delivery transactions, refunds are made to the payment mode/account that was originally used to make the transaction. The refund shall be made in Indian Rupees only and be equivalent to the transaction payment received in Indian Rupees.

Time to Refund Reflected in Account:

We Will excepted, Generally, returns across all payment options take between 3 to 10 working days (excluding holidays) to reflect in your account and sometimes the process takes 5 to 20 working days, depending on the associated bank.

If the payment is not reflected within the estimated time, please reach out to us for your reference numbers and then contact your respective bank.

Please note that refunds can only be made to the original card / account only and not through any other mode of payment.

**As due to COVID-19 PANDEMIC situation order will not be cancelled due to delay in the pickup/ delivery reason. if customer want to cancel then 10% will be deducted.
As government grant the permission to our logistic partner for the pickup/delivery, product will be dispatched ASAP.